PRODUCT QUESTIONS
Is your product tested on animals?
No, we do not test our products on animals.
Do your products contain all-natural/organic ingredients?
SKIN | ATP™ will always aim for our family of products to be as natural as possible; it is important that skincare ingredients are effective and safe for your skin. We formulate our products with soothing ingredients for your skin.
Are parabens used in your products?
No. We do not use parabens.
Are SKIN | ATP™ products vegan?
No, our Beauty Fuel contains Royal Jelly and our Eye Créme contains Beeswax, which are derived from honeybees. Our manufacturer has assured us that all of the bees are handled with care and are not harmed during the process. All other ingredients are vegan or synthetically derived.
Can your products be used on any aged skin?
Our products can be used on any aged skin. Our products do not contain any harmful ingredients. When using our products on young children, we recommend patch testing to ensure there are no adverse reactions. Products containing alpha hydroxy acids (AHAs) should only be used on individuals that are 13 years or older.
Sunburn Alert: Our Eye Créme contains an alpha hydroxy acid (AHA) that may increase your skin's sensitivity to the sun and particularly the possibility of sunburn. Use a sunscreen, wear protective clothing, and limit sun exposure while using this product and for a week afterwards.
If I am pregnant or nursing can I use your products?
Beauty Fuel and Youth Sérum contain Retinol, which can be absorbed through the skin and should not be used while pregnant or nursing. Consult with your physician regarding the use of any products while pregnant or nursing.
Where can I find the expiration date for my product?
Our products have expiration dates that are located on the bottom of the products outer box.
Is a slight tingling when using SKIN | ATP™ products normal?
Yes, when using Beauty Fuel and our Youth Sérum you will notice a slight tingling as the product moves through the upper layers of skin. This a sign that the product is penetrating the deeper layers of skin and is perfectly normal.
PACKAGING QUESTIONS
Can your products be recycled?
Our SKIN | ATP™ products are entirely recyclable except for the Youth Sérum dropper. Our shipping boxes are recyclable if the SKIN | ATP™ tape is removed. The packing peanuts are biodegradable.
SHIPPING QUESTIONS
Where is my SKIN | ATP™ Shipment?
With every order you will receive an email notification that your package has been shipped along with tracking information. If you did not receive an email regarding your order, please contact us. When a shipment is delivered to your address there is a chance that the package may have been placed at an out-of-sight location (i.e., outside of your residence, around the mailbox, etc.).
Where does SKIN | ATP™ Ship?
We ship only within the United States, including Hawaii and Alaska
Can Skin | ATP™ products be shipped to P.O. boxes?
No, we do not ship to P.O. boxes.
After I place my order, can I change the delivery address?
Yes, if you contact us before your order ships, we can change the delivery address. Please contact us at customercare@skinatp.com.
DEFECTS / DAMAGED ITEMS
What if my shipment is damaged?
We want to ensure your complete satisfaction with our products and if your shipment arrives with any damage, please contact is at customercare@skinatp.com so we can assist you.
How do I return a defective item?
If you item(s) contain any material defects, please contact us at custoercare@skinatp.com so that we can assist you with a replacement.
PAYMENTS
How can I pay for my Skin | ATP™ order?
We accept all major credit cards (Visa, Mastercard, Discover, American Express, Diners Club), Apple Pay, PayPal, Meta Pay, Google Pay and Shop Pay. We do not accept multiple forms of payment on a single order.
ORDERS
After my order has been placed can I change or cancel my order?
If you need to change or cancel an existing order, please contact customercare@skinatp.com as soon as possible for assistance.
Can I review my current or previous orders?
Yes, you can log in to your SKIN | ATP™ account to review your orders.
SKIN | ATP™ ACCOUNTS
What are the advantages of having a SKIN | ATP™ account?
By having a SKIN | ATP™ account you will be able to access your previous orders, including billing and order tracking. You will also be kept up to date with our new products and special offers.
How do I create a SKIN | ATP™ account?
In the upper right-hand corner of our website click on the Person Icon and from there you can register to create a new account.
How do I recover my password?
Please send us an email at customercare@skinatp.com
SUBSCRIPTIONS
How do I cancel my SKIN | ATP™ email subscription?
If you want to cancel your email subscription, which we don’t suggest, then you can easily unsubscribe by clicking the unsubscribe button link at the bottom of emails or contact us at simply contact us at customercare@skinatp.com.
PRIVACY
How do you protect my information?
We respect your privacy and will not share your information with anyone. All orders are protected by encryption and no credit card or payment information is stored in our system.